By submitting your booking you represent to us that you have the authority to make the booking on behalf of your party and that you accept on behalf of your party that the booking is subject to these Terms and Conditions. A contract exists as soon as we issue our Booking Confirmation Form.

LAKE BOOKING CONDITIONS

Course Fees: A minimum deposit of 50% is required to confirm a booking. A booking is confirmed when the payment and completed booking form are received by the Aqua Sports Company. The balance must be paid 14 days before the course. Bookings made within 14 days of the course must be paid in full.

Client Course Cancellation/Postponement: In the even of cancellation, notice must be received in writing 14 days prior to the course date and a cancellation fee of £35 will be incurred. Cancellation within 14 days of a course will result in loss of remittance. Clients failing to attend courses without notification will forfeit their remittance. In the even that a client wishes to postpone attendance on a course, an administration fee of £25 will be incurred and a minimum of 48 hours notice is required. For changes made less than 48 hours before the course, Aqua Sports reserves the right to charge the full cancellation fee of £35.*

Offers and Package Courses: ‘Fastrak’ packages must be completed within 12 months. Packages count as one course: refunds cannot be given in the event of cancellation of a second or third part of an offer package. Gift vouchers and packaged courses may not be redeemed for cash. Multiple offers may not be used in conjunction.

Centre Course Cancellation: We reserve the right to postpone a course or part of a course as a result of unsuitable conditions, or other circumstances outside Aqua Sport’s control. In this event a mutually convenient date to reconvene will be arranged. In the event that course minimum numbers are not met, where possible personal tuition may be offered for a shorter period of time with free hire, or the course will be rolled over to a mutually convenient date, or a course voucher will be offered.

Insurance

The Aqua Sports Company has full public liability insurance which covers all activities operated by the company. Personal insurance against loss, damage, injury or accident whilst visiting the site is the responsibility of the client. The Aqua Sports Company accepts no liability for any loss, damage, injury or accident which is the result of negligence on the part of the client, however caused.

Conditions of participation

Clients must be water confident and able to swim 25 metres. Anyone suffering from any medical condition must notify the Aqua Sports Company prior to booking and again on arrival at the centre. Whilst such medical conditions may not necessarily prevent course participation. The Aqua Sports Company can accept no responsibility for injury or accident which resulted from any client’s medical condition.

CUSTOMER SERVICE

Aqua Sports endeavours to deliver the highest level of customer service. In the circumstance that we fail to meet your expectations we welcome your feedback. Please ensure that any problems regarding service is raised within 48 hours of the end of the course/event that we may effectively deal with any issues.

PUBLICITY

For marketing purposes Aqua Sports occasionally takes photos and/or video footage of water activities. If you do not wish images of you or your children to appear in our publicity material please inform us.

* Different booking conditions apply for Groups and Schools - available on request.
Full booking conditions are available on request or at time of booking.
Prices may be subject to change.

General

• All sailors, windsurfers and canoeists must be competent in the prevailing conditions.
• All hirers must be in good health and be able to swim 50 metres.
• All visitors are advised to wear shoes particularly on the water.
• Club Members are personally responsible for:
• ensuring that all guests have read and agreed these terms.
• the conduct on and off the water of his and her guests
• they have sufficient 3rd party insurance.
• All sailors must keep 30 metres from the banks/angling swims.
• All use of the lake by club members will be for non-commercial and enjoyment purposes only.
• Any clients suffering from medical conditions such as diabetes, epilepsy or other such should inform staff before launching.
• Personal insurance against injury, accident or loss while undertaking a course or hiring a board is the responsibility of the client. The Aqua Sports Company will accept no liability for any such injury, accident, damage or loss howsoever caused.

Courses

• Buoyancy aids must be worn by juniors, youths, beginner windsurfers, all dinghy sailors and canoeist whilst afloat.
• Pupils must complete a booking form and register it with the appropriate fee with Aqua Sports before commencing a course.
• Pupils may only be taught be Aqua Sports staff as part of a properly organised and registered course.

 Hirers

• The hirer shall be responsible for the first £25 of any damage or loss to any craft or equipment.
• Personal insurance against injury, loss or accident while hiring equipment is the responsibility of the client. The Aqua Sports Company will accept no liability for any such injury, accident, damage or loss howsoever caused. Under The Aqua Sports Company policy the client is only covered for loss or damage to the equipment hired from The Aqua Sports Company.
• Craft may only be hired by those with RYA or BCU proficiency.
• Under certain conditions, at the discretion of the Aqua Sports Company, hirers may be allowed to hire without certification if they are deemed competent by the Aqua Sports Company staff.

Own Equipment Members & Day Launch Users

• Payment for the day must be received before launching.
• Refunds will not be given.
• Minimum RYA/BCU proficiency required, certificate or as judged by Aqua Sports staff.
• Only non-commercial usage allowed.
• No tuition allowed other than that carried out by the Aqua Sports Company staff.
• All users must have adequate insurance which should also cover third party liability insurance of at least £1,000,000.

INSURANCE

The Aqua Sports Company Limited shall not be liable for any loss or damage caused by events or circumstances beyond our reasonable control (such as extreme weather conditions, the actions of third parties not employed by us or latent defects); this includes loss or damages to vessels, gear, equipment or other goods left with us for repair or storage, and harm to persons entering the premises and/or using the facilities or equipment; customers should ensure that their own personal and property insurance covers such risks.

All members may themselves be liable for any loss or damage caused by them, their crew or vessels. Any vessel, gear, equipment or other goods are left with us at the members’ own risk; members should maintain adequate insurance which should also cover third party liability of at least £1,000,000.

BLUE GREEN ALGAE NOTICE

Occasionally activities are suspended due to blue green algae levels or there are large areas of scum formations. We apologise for the inconvenience. When levels are higher than our recommended safety threshold for water contact activities (20,000 cells/ml), all junior activity and adult windsurfing are suspended. When levels are below World Heath Organisation advisory levels for non-water contact activities (100,000 cells/ml), sailing activities will be allowed under the following conditions:

• There are no scum formations in the sailing areas.
• Sailors are advised that they may sail if they are at a competent standard not to capsize in the conditions.
• In the event of accidental capsize sailors are advised to try not to drink any scum and to shower off after their session.
• All lake users sail or windsurf or paddle at their own risk. The Aqua Sports Company will accept no liability for any illness that might have been caused by Blue Green Algae